Shipping policy

Shipping Policy (KKRRRRR.TH)
Last updated: April 9, 2026

1. GENERAL INFORMATION
All orders are subject to product availability. This website is operated by Trevati Co., Ltd., the official distributor of KKRRRRR in Thailand. Items are dispatched from our fulfillment center located in Chiang Mai, Thailand.

2. SHIPPING DESTINATIONS
We currently offer shipping to all provinces within the Kingdom of Thailand. For international shipping inquiries outside of Thailand, please contact us at kkrrrrr.th@gmail.com before placing an order.

3. PROCESSING TIME
Orders are typically processed and prepared for shipment within 1-3 business days (excluding weekends and Thai public holidays) after payment confirmation. You will receive a notification email with tracking information once your order has been dispatched.

4. SHIPPING RATES & DELIVERY ESTIMATES
Shipping costs for your order will be calculated and displayed at checkout.

  • Standard Shipping: Usually takes 2-4 business days depending on the destination (Bangkok and vicinity may be faster; remote areas/islands may take longer).
  • Free Shipping: We may offer free standard shipping on orders above a certain amount (as specified in current website promotions).

5. CARRIERS
We partner with reliable local couriers such as Flash Express, Kerry Express, or Thailand Post to ensure your package arrives safely. The choice of carrier depends on the delivery location and service availability.

6. TRACKING YOUR ORDER
Once your order has shipped, you will receive an email or SMS containing a tracking number and a link to the courier’s website. Please allow up to 24 hours for the tracking information to become active.

7. DELIVERY ISSUES & INCORRECT ADDRESS

  • Incorrect Address: We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer. Please double-check your shipping details before finalizing your purchase.
  • Missing Packages: If your tracking information shows "Delivered" but you haven't received the package, please check with your building management or neighbors first, then contact the courier directly.

8. DAMAGED ITEMS DURING TRANSIT
If you receive a package that is visibly damaged, please take photos before opening it and contact us immediately at kkrrrrr.th@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.

9. TAXES & DUTIES
Since our products are shipped locally from within Thailand by Trevati Co., Ltd., customers will not be charged any additional import duties or customs fees for domestic deliveries.

10. CONTACT INFORMATION
If you have any questions about the delivery and shipment of your order, please contact us:

  • Operator: Trevati Co., Ltd.
  • Email: kkrrrrr.th@gmail.com
  • Address: 348/10-13 Moo 5 San Phak wan Hang Dong Ching mai Thailand 50230